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Our

Values

At Dementia Care TLC, our primary focus is you. Our core values revolve around providing the best possible care and support tailored to your needs, whether for daily tasks, rehabilitative care, or end-of-life care. We prioritise six key areas in how we care for our clients, and all of our caregivers are trained with these values in mind.

Painted Heart
Choice

Providing a choice of care plans to suit each individual's needs.

  • We assess and create care plans that cater to your specific needs.

  • Our team works collaboratively with you to develop a plan that you are completely satisfied with, including support and hours that fit your lifestyle.

  • We understand that every individual is unique, which is why we listen carefully to your input and address any concerns you might have during your care.

  • Whether you are just starting with us or are already receiving support, we are happy to make adjustments to your care plan at any time.

Independence

Catering the care around the individual to encourage independence.

  • We believe that receiving care should not undermine an individual's right to independence.

  • We encourage practices that allow you to be actively involved in your own care.

  • Our approach focuses on empowerment and positive outcomes, emphasizing an "I can" mindset instead of an "I can't."

  • We fully involve clients in planning their care, implementing their care plans, and managing their care records.

Privacy

Respecting an individual's privacy and personal space.

  • We place the utmost importance on privacy when entering a person’s home, and we respect every client’s right to personal space.

  • Our caregivers and staff are careful about how and where they share confidential or sensitive information, having signed a confidentiality agreement upon employment.

  • We also respect the privacy of a client’s belongings and always conduct ourselves in accordance with the principle that our team members are guests in your home.

Dignity

Being respected as a person and feeling listened to in areas of care.

  • We value every person we care for, ensuring respect for the choices and decisions that contribute to a comfortable care plan.

  • We believe in involving individuals in decisions related to their care and respecting their choices.

  • Our goal is to minimize feelings of inadequacy, inferiority, and vulnerability that may arise due to disability.

  • We promote social interaction and communication within our care support plan, enhancing the overall quality of life for our clients.

Security

Providing a safe and secure environment for both the client and the carer.

  • All home visits are meticulously controlled and monitored, and you will be informed of who will be arriving for each visit.

  • We aim to create a physical environment that is free from unnecessary dangers for vulnerable individuals and their property.

  • Thorough risk assessments are conducted regarding the premises, equipment, and activities of the clients we assist.

  • Our team members are carefully selected, trained, and briefed to provide services responsibly, professionally, and compassionately, and they are committed to upholding the trust placed in them.

Fulfilment

Promoting mental and emotional well-being through aspirations and activities important to the client

  • The physical, mental, and emotional well-being of our clients is important to us, and we encourage open communication between clients and caregivers to address individual needs.

  • We offer a variety of care plans that include social activities to enhance client fulfillment.

  • If desired, we can assist clients in participating in religious or spiritual practices and help them celebrate meaningful anniversaries and festivals.

Info on Person Centred Care

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